Get in contact with ErgoCraft
If you are a private customer or an enduser, please search for your closest Ergo dealer in our store locator. If you need to report a damaged or malfunctioning product within the two-year warranty period or if you want to report a transport damage, please reach out to the dealer you purchased your product from.
For B2B requests, you are welcome to reach out to our Sales Coordination Department, which is located at our Ergocraft showroom, Klubiensvej 7-9, 2150 Nordhavn, Denmark.
Email: order@ergocraft.com
Phone: +45 6915 6060
Opening Hours: Mo-Th 9-17, Fr 9-16
If you need to report a product with a quality-related defect or malfunction within the two-year warranty period, or if you want to report a transport damage, we kindly ask that you fill out our claims form: Claims form
For questions related to ongoing claim cases, please reach out to our Claims Department:
Email: rma@ergocraft.com
Phone: +45 6915 6061
Opening Hours: Mo-Th 9-17, Fr 9-16
Products – General questions
Datasheets – i have a product / material related question.
Ergocraft provides data sheets for all products in our virtual Ergocraft showroom, where you can find all relevant data about (packaging) dimensions, weight, material, color codes etc. Data sheets
Which spare parts & components do yiou offer? what is the price?
You can find a list of all available spare parts in our price list including item number and price. To find the latest version of our pricelist in your local currency, visit our digital showroom: Pricelist
I need a mounting/care instruction for a product.
All available maintenance guides and mounting instructions are ready for you in our digital showroom: Technical documentation
What does Ergo do to ensure compliance?
All available maintenance guides and mounting instructions are ready for you in our digital showroom: Technical documentation
Delivery Tme & Tracking
The latest information about freight charges, sorted by country, can be found in our price list. The freight will be calculated as a percentage of the total net order value. Please note that there is a minimum freight fee of 10 EUR per order. For deliveries to Norway and Switzerland, a custom handling fee of 10 EUR per order applies. Deliveries to UK include a 50 EUR fee, to cover for handling of customs clearance documentation. Pricelist
Is my order on track? Will there be a delay?
In the unfortunate event that your order will be delayed, we do our best to inform you in time. You will receive an alteration notification via email together with the updated estimated ship date on the order confirmation.
Once your order was shipped from our warehouse, you will automatically receive the delivery note and the related invoice via email. In the delivery documentation, you will find the shipment details and carrier information to track your order.
Can i have my order shipped express?
Ergo does not offer express shipping as a standard. For one-time express shipping possibilities and rates, please get in touch with our Sales Coordination Department at ergocraft@ergo.com.
We are very sorry for any delays. If you have not received your order within 10 business days after the estimated shipping date, please get in touch with order@ergocraft.com and inform the Sales Order number/ which item you are missing.
I need dimensions of the product packaging. Where can i find it?
Ergocraft provides data sheets for all products in our virtual Ergo showroom, where you can find all relevant data about (packaging) dimensions, weight, material, color codes etc. Data sheets