Returns Policy
Delivery
All orders be delivered within 7-10 working days. Many orders can be delivered in 1-3 days.
Customer must take full responsibility for ensuring orders & delivery addresses are correct.
Claims for shortages will not be accepted after delivery. Damages and shortages must be emailed to Furniture World at time of delivery.
Returns
Incorrectly ordered items cannot be returned.
Goods that have to be exchanged must be retained in exactly the same condition as they were acquired. These goods must show no evidence of assembly and must be in their original packaging.
Customers must open packaging in a manner that can easily be put back together and that all items are checked before assembling. Goods that show any sign of assembly cannot be returned. Items that are returned incomplete will not be exchanged and this includes fittings, knobs, etc.
Assembled goods cannot be returned.
In the event where returned goods cannot be exchanged these items have to be collected by the customer within 7 days. After this period the item will be disposed of and will incur a disposal charge of £50.
If these items have to be returned to the customer this will incur a handling charge of £100.
Customers are reminded that damage caused by assembly or misuse will not be exchanged or credited and will incur disposal charges where applicable.
Goods risk will move to the customer as soon as the goods are unloaded off the delivery vehicles.
Prior notice must be given for goods that are to be returned to Furniture World and ensure that all the above conditions are met and also the original invoice must be made available.
Returned goods can only be accepted by Furniture World if authorised in writing by Furniture World and items which have not been assembled, in their original packing and on receipt of an authorised returns form.
Where applicable spare parts will be posted to rectify problems – this may involve a charge. Furniture Worlds will not be responsible for any losses caused by the delivery of wrong goods ordered.
Returns and exchanges must be returned to Furniture World Quality Control department and upon satisfactory inspection reports an exchange will be processed.
All returns must be accompanied by valid returns note. Goods returned without valid documentation will not be exchanged. Return Form can be downloaded from website.
Goods which have been assembled will not be credited unless there is clear evidence of a manufacturing defect. The customer must take full responsibility for the checking & unloading of all deliveries.
Cancellation of Orders
We reserve the right to cancel orders if:
– Payments have not been made/ received
Customer Services
Please email us at: contactus@furnitureworld.store
Returns Form
Download our returns form by clicking this link.